FrontierStack Refunds Policy

Effective: 24 September 2026

We want you to be sure FrontierStack is right for your Macs and servers. If it isn't, you can have your money back within 14 days, no questions asked. This policy is part of the FrontierStack Terms of Service.

1. 14-day money-back guarantee

You can ask for a full refund within 14 days of the date you were charged for:

• a new Standard or Full Fleet licence, whether annual or one-time;
• an annual renewal;
• a 10-pack device add-on.

You don't need to give a reason. We refund the amount you actually paid, after any promo code or discount, including any tax charged on it.

2. What happens to your licence

A refunded purchase is cancelled. A refunded licence or 10-pack is deactivated, and a refunded subscription will not renew. If you refund a renewal, your licence ends on the date the refund is issued, not at the end of the period you had paid for. FrontierStack falls back to its free features; your settings, pins and local data stay on your Mac.

3. After 14 days

After 14 days, fees already paid are non-refundable, except:

• where the law requires a refund;
• for billing errors, such as a duplicate charge or a renewal charged after you cancelled it;
• where the seller of record (Paddle or Apple) grants one under its own rules.

Nothing in this policy limits rights you have under consumer law where you live, such as a statutory right to withdraw from a purchase.

4. How to ask for a refund

Paid in yen (JPY): contact FrontierStack Support with the email address you bought with, or your licence key. We refund to the card you paid with, normally within 5 business days. Your card issuer may take a few more days to show it.

Paid in US dollars (USD): these orders are sold by Paddle.com, our Merchant of Record, which issues the refund. Ask at paddle.net or through the link in your Paddle receipt email. You can also contact our Support and we will pass the request on. Paddle's Buyer Terms also apply.

Bought through Apple's App Store: Apple handles payment and refunds. Request a refund at reportaproblem.apple.com. We can't issue App Store refunds ourselves.

5. Cancelling a subscription

Cancelling stops the next renewal. It is not a refund: you keep your licence until the end of the period you have paid for. To cancel, contact Support, or for US-dollar orders use the subscription link in your Paddle receipt email. Cancel before the renewal date to avoid being charged; if you are charged anyway, the 14-day guarantee covers that renewal.

6. Free services and chargebacks

FrontierStack AI and other free features are not charged for, so there is nothing to refund. If something went wrong with a payment, please contact us before disputing the charge with your bank. We can usually fix it faster. A charge disputed through your bank is treated as a refund request, and the licence is deactivated while the dispute is open.

7. Changes to this policy

We may update this policy. A change applies to purchases made after its effective date; the version shown when you paid covers that purchase.

If a translated version conflicts with the English version, the English version controls except where applicable law requires otherwise.